Frequently Asked Questions
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Absolutely! When you choose one of our certification courses, we are committed to providing you with a complete, worry-free experience. This includes not only top-quality training content, but also the payment of certification exam fees. Our training fees are designed to be all-inclusive, which means you won’t have to worry about additional costs for certification. This benefit ensures that you can concentrate fully on learning and passing the exam, without additional financial stress.
Yes, we understand that payment flexibility is important to our customers. That’s why we offer the option of payment in instalments to facilitate your access to our training courses. If you are interested in this payment method, please contact us directly. Our team will be happy to discuss your options with you and set up a personalized payment plan that suits your financial needs.
Absolutely! In recognition of the important work done by non-profit organizations (NPOs), we are proud to offer a substantial 20% discount to workers in these organizations. Our aim is to support their professional development and their contribution to society. To benefit from this discount, please contact our team. We’ll be happy to talk to you and provide you with all the information you need to apply this discount to your registration. At Doceo, we’re committed to making our training courses accessible and affordable for those working in the community.
Yes, we offer flexible payment solutions to meet your needs. If you are a member of a large organization, we can send the invoice directly to your finance department, allowing you to register immediately without having to worry about payment on the spot. In addition, if you require a payment extension or would like to discuss other deferral options, please do not hesitate to contact us. Our team is dedicated to working with you to find the best payment solution, ensuring that access to our training courses is as smooth and hassle-free as possible.
Our volume discount program is designed to offer attractive discounts for both public and private session registrations. Here are the details of these potential savings:
- 6 to 10 participants : – 10%.
- 11 to 20 participants : – 15%.
- 21 to 30 participants : – 20%.
- 31 to 50 participants : – 25%.
- 51 participants and more: – 30%.
These volume promotions apply to both our public and private sessions. For public sessions, a promotional coupon will be created and provided to facilitate registration. For private sessions, these discount levels can be reached directly when organizing the event or training course.
We set up this system to encourage group learning and make our training courses more accessible, while offering total flexibility to meet our customers’ needs, whether they opt for public or private sessions.
Yes, we encourage and reward early registration! If you register 45 days or more before the course date, you will receive a 10% discount on the price. This is our way of thanking you for your early planning and commitment. Please note that this early bird discount is exclusive and cannot be combined with any other current promotion or campaign. Take advantage of this opportunity to save money by planning ahead, and be sure to reserve your place on our popular courses.
Some of our certification exams are currently only available in English. However, to accompany our French-speaking participants, you can use the following plug-in:
This will give you access to a translated version of the exam, making it easier for you to understand and answer the questions.
Yes, several of our courses are recognized by the Project Management Institute (PMI) and lead to Professional Development Units (PDU). For example, for every 7 hours of lessons, you can claim 7 PDUs.
Specifically, our Professional Scrum Master course offers 14 PDUs for 14 hours of training. These PDUs can be claimed under PMI category B (Continued Education).
This accreditation reflects our commitment to providing high-quality continuing education, compatible with PMI’s professional standards. By participating in these courses, not only will you enrich your skills and knowledge, but you’ll also help maintain your PMI certifications through these PDUs.
If our course is not registered with PMI, you can still submit the course for PDUs by following the steps below:
- Log on to the CCT website https://ccrs.pmi.org/
- Click on the Report PDUs tab on the left of the page.
- Click on “Course or Training”.
- Manually enter the required information (provider name, activity name, dates and number of PDUs). Do not select a course or provider from the drop-down menu.
- Once you have entered this information, please confirm that the request is correct and click on the “Submit” button.
With our online training courses, we make sure you’re well prepared and well informed. You’ll receive all the information you need about your course about a week before it starts. This timeframe is designed to give you sufficient time to organize and familiarize yourself with the details of the course, including access instructions, materials required, and any other relevant elements. Our aim is to ensure a smooth, stress-free learning experience. If you have any questions or need further clarification before this period, please do not hesitate to contact us. We’re here to help you every step of the way.
Exactly! We are proud to confirm that our facility fully meets the criteria set out in the Act to promote workforce skills development and recognition, commonly known as Bill 90. We are an Emploi-Québec accredited educational institution, with certificate number 005120. This accreditation ensures that our training courses are recognized as contributing to the continuing training obligation imposed on companies by this law. By choosing our training courses, you are not only investing in the development of high-quality skills, but also meeting the legal requirements for continuing professional development.
Although the majority of our training courses are delivered online for maximum flexibility and accessibility, we also offer face-to-face training. These in-person sessions are available for both private groups and public events. This face-to-face option is ideal for those who prefer a more interactive and direct learning experience. Whether you choose private training, tailored to the specific needs of your organization, or attend one of our public face-to-face sessions, you’ll benefit from the same quality of teaching and professional commitment. We are dedicated to offering a variety of options to best suit the preferences and requirements of all our customers.
To ensure an optimal experience during our virtual training courses, here are the essential technical requirements:
- Internet connection: A stable, reliable Internet connection is crucial for uninterrupted access to our online training courses.
- Zoom: Our sessions are generally conducted via Zoom. You therefore need to have this application installed on your device. Make sure the version of Zoom you’re using is up to date, so you can benefit from all the features and the best possible experience.
- Mural: For interactive and collaborative activities, we often use Mural. No installation is required, but you will need access to a compatible web browser.
- Camera: A functional camera, either built-in or external, is required for visual participation. This allows for more personal and engaging interaction with trainers and other participants.
- Additional equipment: We recommend that you have a microphone and headphones available for better audio quality, to minimize external sound interference.
These technical elements are essential to ensure a fluid and interactive e-learning experience. If you have any questions or need assistance configuring these tools, please do not hesitate to contact our technical support team.
