Agile Approaches and the Essentials of the Kanban Method
This course is given as interactive theory with activities to explore the agile mindset and the essential concepts of the Kanban method. This method allows to optimize the delivery of services of a team or a group of people while keeping a particular attention on the customers' needs and expectations.
Participants will have the opportunity to dive into an evolutionary method of cultural change and service delivery optimization, whether in information technology (IT) or any other field requiring the management of services, cross-functional teams or the management of multiple demands of several clients (marketing, human resources (HR), operations, finance, etc.).
Duration: 2 days
Target audience: Anyone wishing to discover an easy-to-implement approach with all the advantages of Agile development, whether in information technology (IT) or any other field requiring the management of services, cross-functional teams or the management of the demands of several clients (marketing, human resources (HR), operations, finance, etc.). For example:
- Project, product or service managers or leaders
- Team or department leaders
- Product Owner, Scrum Master
- Team members (support, infrastructure, operations, marketing, HR, etc.)
- IT team members (architects, developers)
- Quality assurance (QA) specialists.
- Know the Agile philosophy and review the most popular Agile frameworks and methods and, more specifically, learn about the Kanban method.
- Put into perspective the application of the Kanban method in an organizational context and, more specifically, understand how to use the practices and principles to optimize delivery while considering customer needs and demands.
- Introduction to Agile principles and values
- Overview of the most popular methods and frameworks
- Introduction to the origin of the Kanban method
- Introduction to the concept of work in progress and pull flow
- Kanban Principles and Practices
- Customer Needs, Work Types and Service Requests
- Kanban Board Visualization and Work in Progress (WIP) Limit
- Feedback Loops and Cadences
- Basic Metrics
- Preparation of upstream requests, establishment of commitment points and delivery expectations to customers
- Roles and responsibilities.
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