Facilitation in time of conflict

Conflicts are naturally part of life at work, but they are often neglected and most of the time they are absolutely avoided! And it's a shame, because for a team to achieve a high level of performance it must often dare to brave difficult conversations and better navigate in its conflicts. This is how team members will learn not only from each other, but also to navigate with different tensions.

This one-day training-workshop will explore the nature of conflict and the different ways of managing it and thus facilitating powerful and effective meetings. Through various structured workshops, we will be able to experiment with new approaches and techniques to untie conflicts and difficult conversations.

Duration: 1 day

Download the syllabus

Target Audience

  • Scrum Masters
  • Agile Coaches
  • Facilitators
  • Team Coaches
  • Managers


  • The nature of the conflicts, the stages of conflict and the various levels
  • Conflict management strategies and conflict response styles
  • Active listening and empathy
  • Emotions in the conflict
  • Feedback
  • Theory, practical workshops and simulation

Learning Outcomes

  • Distinguish different types of conflict
  • Discover your own way managing conflict
  • Choose a conflict management strategy adapted to different situations
  • Learn to control different emotions including anger
  • Explore various techniques to better address conflict in a practical way
  • Create rich meetings and powerful conversations using Liberating Structures, among others
  • Know how to offer constructive and generative feedback
  • Navigate conflicts

Online registration

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