100% Satisfaction guaranteed
Most of our training courses are now offered in virtual classrooms. If for any reason you are not satisfied with the virtual format, you will have the opportunity to come back to one of our upcoming face-to-face training sessions at no charge, when the situation permits.
Are the trainings available online?
We make every effort to make all of our learning courses accessible. Most of them are now available online! If the dates indicated are not convenient for you or if the training in question does not seem to be available online yet, please contact us: firstname.lastname@example.org.
A 10% discount is directly applied on the price if you register 30 days or more before the date of the course. It cannot be combined with any other promotion.
At what time do courses begin?
Courses are generally from 9 a.m. to 5 p.m. Classrooms should open at 8:30 a.m. However, as this may sometimes vary, please make sure to verify the time indicated upon subscription.
Can I earn PDUs when I take a course with Pyxis?
Some of our courses entitle you to PDUs from PMI (e.g. 7 PDUs for a 7-hour course). The "Professional Scrum Master" course entitles you to 14 PDUs (14-hour course) in the B category (Continued Education).
Is there an exam for certification after a course?
After each PSM I, PSM II, PSPO PSPO Advanced and all other certification courses in the catalogue, you will receive an email from Scrum.org inviting you to take the exam at no extra cost. You have 14 days to write the exam from the date you receive the email.
I registered for a course, but will not be able to attend it. What is the cancellation policy?
If Pyxis is notified 10 business days or more before the course, no fees will be charged. If it is two to nine business days before the course, 30% of the total cost will be charged. The total cost will be charged for a cancellation the day prior to the course or on the day of the course. If a participant does not show up to the course, the total cost will be charged for that participant. Note: Substitutions of participants are accepted at no extra cost. If we cancel a course, Pyxis will only reimburse the registration fees that have already been paid.
Unless there are exceptional reasons, Pyxis reserves the right to cancel a course up to one week for face-to-face courses and up to 2 business days for virtual courses before the date it should take place, in which case the fees will be refunded or the registration postponed to a later date according to your choice. In such circumstances, we cannot be held responsible for other costs incurred.
Questions without answers?
If you have any other questions, do not hesitate to contact us. We will be pleased to help you: 450 681-9094, extension 200 email@example.com